Barista Basics - Communication Essentials
**Pre-requisite: Barista Basics - Operations**
This short course includes coffee art (week 3 - 2 hours, non-accredited) and learning to use effective communication, listen actively and follow workplace communication protocols.
What you will learn (BSBCMM211 weeks 1- 4):
- Coffee Art (week 3)
- Focuses on developing effective communication in business
- Involves tailoring messages for different audiences
- Emphasises active listening, clear expression, and professional interaction
- Covers using verbal and non-verbal communication techniques in various workplace scenarios
Students choosing to be assessed will receive a Statement of Attainment in BSBCMM211 Apply communication skills upon successful completion.
Week 1: Theory at HKCC
Week 2: Theory and Assessments at HKCC
Week 3: Practice at Witham's Coffee
Week 4: Theory and Assessments at HKCC
Assessments are made against units of competency from the Certificate II in Workplace Skills BSB20120.
- Apply communication skills (BSBCMM211)
Register your interest